Returns & Exchanges

Returns & Exchanges

We are happy to exchange any item for you...

 

  • You have 14 days from receiving your order to notify us of your intention to return and then return your order to us accordingly within the time frame.
  • Your exchange will be sent out to you once we received your return.
  • The customer will be responsible for the return postage both ways, unless the exchange is Flo's error. 
  • If your order is a Flo’s coat purchase, Christmas range product/colours or a pre order, these items are exchange or store credit only ( *store credit has no expiry)
  • All sales items discounted 40% and over are non-refundable or returnable. All sale items under 40% are exchange or store credit only.
  • All personalised and embroidery products are non-refundable or returnable.

 

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