Terms & Conditions

Terms & Conditions


  • We accept Klarna, Clearpay, PayPal, Laybuy, Bank Transfers, Shop Pay, Apple Pay, Google Pay, Credit/Debit Cards (Visa, AMEX, Mastercard. American Express, Discover, Diners Club, Maestro).

  • We Ship Internationally using Royal Mail Track and Sign.  We deliver to the United States, Dublin, Spain, France, Portugal and Germany..  We also ship to all other countries around the world so please contact us at : customerservice@floschildrenswear.co.uk for further details

  • Any personalised embroidery Items are NON-Refundable or Returnable and also NON-Exchangeable unless the fault Is down to Flo’s Childrenswear. 

  • We offer refunds and exchanges on all products with the exception of Coats, Sale Products and Pre Orders. These items are exchange or store credit only* sale items over 40% discount are non returnable or refundable. Please ensure if you are returning a product you familiarise yourself with Flo’s Refund Policy guidelines before you purchase.

    • Please refer to our labels for garment wash/care instructions

    • International Shipping - If your parcel is held at customs, the customer is responsible for all surcharges and costs. Any items no longer in the UK but held at customs would therefore become the customers property and therefore also the responsibility to communicate with customs for the release of their order and would therefore no longer would be Flo's responsibility once the order has left the UK.

    • If you have given us any details in your delivery address that are incorrect, we are not liable for any items which have not been received by he customer.

    • Whilst we make every effort to deliver goods within the timeframe we specify, we cannot guarantee delivery on that day or accept liability for any deliveries made outside of any timescales and therefore no compensation would be given.

    • All orders will be shipped via Royal Mail/Parcel Force/Evri/DPD using 48 hour tracked. Once your parcel is shown as ‘DELIVERED’ via their tracking system, we cannot and will not be held responsible for any loss. If you claim to have not received this parcel or for any other  issues e.g damage to packaging/Parcel by any courier. This would have to be taken up with Royal Mail/Parcel Force/Evri/DPD by the customer and not by Flo’s Childrenswear.  We will support you with your tracking details or any claim form information only if available from Royal Mail/Parcel Force/Evri/DPD. Once all parcels leave Flo's the customer must take up any errors/delays or damage with the courier.

      • All Discount codes must be applied when you reach the cart. This is the customer's responsibility and can not be rectified after the order has been processed. only one code may be used at any one time per order.

        • We reserve the right to revoke any discount codes at any time due to misuse or error. 

        • Discounts cannot be exchanged for cash and are Non-Transferable. 

        • We reserve the right to redact any price errors made on any orders due to technical glitches, also any out of stock items on any orders from these errors, customers will be contacted directly to notify them of this accordingly.

        • While we endeavour to ensure that the Information on our website Is correct, we do not warrant the accuracy and completeness of the material on this website. We may make changes to the material on this website and in addition to the products and prices also described on It, at any time without notice. The material on this website may be out of date from time to time and we make no commitment to update such material until we wish to.

        • We reserve the right to exchange or refund products we deem to have abused our return/exchange policy.
        • We appreciate your feedback Give us a review on Trust Pilot to receive £5 off your next order. Simply go to - https://uk.trustpilot.com/evaluate/floschildrenswear.com  Give us a review and on your next order, you will receive £5 off when using the discount code TEXT5 at the checkout.

        • Any gift/discount codes given for reviews can only be used on full-price merchandise, not including embroidery or gift cards and on a spend of £25 and over they can also not be exchanged for a cash alternative

         

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